Frequently Asked Questions
Question: If I add my logo, how do I send it to you?
Answer: It is best to email your logo. We require a minimum
resolution of 300dpi to get a satisfactory print job. Please send us
TIF, EPS or PDF files.
Question: Can I order different cards? What is the price if I order
5 lots of 100 cards?
Answer: The price is based on the size of the total order so
500 cards from our standard range is $820. This price is
valid if the same message is inside each card. If you have a mixture
of portrait and landscape cards, then there is an additional charge
of $20 for the additional print run.
Question: Can I order extra envelopes and card only stickers?
Answer: Yes. The card only stickers are available for 2.5
cents each. White envelopes are 5 cents each. Coloured envelopes are
10 cents each.
Question: Do I still get my envelopes if I forget to tick the box on
the order form?
Answer: Yes. If you do not indicate what colour envelope you
like, we will send you white envelopes. If you change your mind on
the envelopes, you can return the ones you receive and we will send
you different ones immediately. Please also let us know if you do
not require envelopes.
Question: What do I do if I run out of envelopes?
Answer: We will as a rule send 1% more envelopes than the
number of cards you order to allow for mistakes. If you are short of
envelopes, just let us know how many more you need and we will send
you more free of charge.
Question: Do I automatically get card only stickers?
Answer: No. Not everyone uses card only stickers so you will
need to request them to receive them. If you receive your order and
forgot to order your free card only stickers, just let us know and
these will be sent to you immediately.
Question: How do I send my signatures to you?
Answer: The easiest way is to email them. If you can't do
this, then get all of your staff to sign their name in a
medium/thick black pen on a clean unfolded blank white sheet of
paper. Do not fold the page through any of the signatures. Then mail
the signatures to us to scan in and our graphic designer will
arrange for the signatures to be placed around your message.
Question: How much do signatures cost?
Answer: Nothing.
Question: How much is it to add a new logo?
Answer: Nothing. We charge extra if you need our designers to
tidy up your logo so make sure it is at least 300dpi when sending it
electronically. Remember if you are sending a colour logo through
there is an additional printing cost of 18 cents per card to print
in colour. If you only have a colour logo but want black printing,
please advise us and we will convert it for you free of charge.
Artwork is charged at $90 per hour.
Question: What happens if you are out of a particular item?
Answer: We do run out of stock of some items, especially in
November and December. We will let you know and ask you to make
another choice. To avoid disappointment, order early, especially the
33% off cards, since these are very popular and some designs run out
quickly.
Question: What do I do if I want to create my own message?
Answer: It is best to email or fax your order. However we can
take your order by phone. The message can be as short or as long as
you wish.
Question: Do I receive a proof before my cards are printed?
Answer: For straightforward orders, we often go straight to
print. However, to guarantee you receive a proof, let us know.
Proofs can be done by fax, email or mail. We prefer to send you a
proof by email. We will also confirm the price with your proof.
Question: Do I pay extra for colour printing?
Answer: Yes. If you want your cards printing in any colour(s)
other than all black, then the extra charge is 18 cents per card.
For example, 200 cards printed in colour costs an extra $36. 500
cards printing in colour costs an extra $90. These prices apply per
side. If metal plates are required, this is an extra $30 per colour.
This applies for spot or PMS colour matching on offset printed
orders. Most orders are printed digitally (cannot guarantee spot or
PMS colour matching), i.e. without plates.
Question: Can I receive free samples before ordering?
Answer: Yes. Just let us know which card(s) you would like
and we will mail some blank cards to you.
Question: What are the absolute lowest priced cards available?
Answer: On our website, there are some 50% off cards but our
range is small. Our best value cards are the 33% off cards. These
are the same quality as our other cards but are designs from last
year or earlier.
Question: When will I receive my Christmas cards?
Answer: Please indicate with your order when your cards are
required and we will send them to you by this date. If no date is
indicated, please allow 48 hours to receive your first proof. Your
cards will be delivered within three weeks of proof approval. Faster
delivery by courier or express post will be billed to you at cost.
Question: When do I pay for my cards?
Answer: You do not need to pay for your cards with your
order. We can issue you with a 30 day account. You can pay by direct
deposit, cheque or cash. We also accept AMEX (not for NZ),
MasterCard and Visa. We do not charge extra for credit card
payments.
Question: What is the postage fee?
Answer: Postage is free except in three circumstances: a)
Your order is less than $100. There is a charge of $3. b) You order
from outside Australia and New Zealand. There is a flat fee of $20.
This includes EMS delivery and tracking is included. c) You require
faster delivery by Express Post, courier or EMS. This is billed at
cost. |
